Boby K Joseph

Founder & Director

India’s pharmaceutical sector is rapidly advancing to­ward Industry 4.0, with automation playing a crucial role in enhancing efficiency, precision, and regulatory compliance. Automation reduces manual intervention in re­petitive tasks, enables real-time monitoring of equipment and processes, and ensures consistent product quality. It also supports continuous compliance with current Good Manufacturing Practices (cGMPs), leading to data-driven decision-making, end-to-end traceability, and improved operational efficiency. As regulatory requirements become stricter, the demand for solutions that ensure data integri­ty, accurate documentation, and streamlined operations continues to grow, creating strong prospects for automa­tion solution providers in the pharmaceutical domain.

Mactus Automation is a leading provider of pharmaceutical automation solutions, specializing in compliance and operational improvements for injectable and oral solid formulation manufacturers. Mactus Automation identifies and automates repetitive tasks to enhance reliability, traceability, and ease of operation. Key innovations include the Smart Access Control System (SACS), which replaces traditional logbooks in cleanrooms with secure digital records, and a digital Intervention Recording System (IRS) that ensures sterility assurance in aseptic fill-finish operations. Mactus Automation also offers Automated Solution Dispensing System (ASDS) for handling solvents and disinfectants, and a user-friendly solution for Microbiological Media Plates Tracking & Management System (MPATS), ensuring complete traceability and compliance in cleanroom monitoring. Each of these solutions reflects Mactus Automation's commitment to boosting regulatory compliance and operational excellence in pharmaceutical manufacturing.

How does Mactus Automation effectively capture customer requirements to ensure tailored and reliable pharmaceutical automation solutions?

At Mactus Automation, we take a customer-centric approach by conducting a detailed Voice of Customer (VoC) exercise to thoroughly understand each client’s specific processes, challenges, and requirements. We carefully analyze this input across various customer scenarios to develop a comprehensive User Requirement Specification (URS), which forms the foundation for delivering a solution that is both tailored and highly reliable.

Since our inception, we’ve been committed to staying closely connected with our customers. Their feedback plays a vital role in continuously improving our product platforms. We also make it a priority to stay up to date with the latest technologies, ensuring that our solutions are always contemporary, efficient, and aligned with evolving industry standards.

What design methodologies do you employ to translate customer needs into innovative and efficient automation systems?

We follow an Agile methodology to stay flexible and responsive to customer needs. Using the User Requirement Specification (URS) as a foundation, we develop a detailed solution architecture and design document, which is reviewed collaboratively with the customer. We also help clients re-evaluate and enhance their existing procedures, providing guidance through implementation. To ensure successful deployment, we offer full commissioning and qualification support at the customer site. This approach allows us to deliver tailored, innovative, and compliant automation systems that align with both operational goals and regulatory standards.

How does your procurement process ensure high-quality control systems, panels, and field instruments for pharmaceutical applications? Also, what measures do you take during implementation and testing to guarantee system accuracy and operational consistency?

An ISO 9001:2015 certified company, Mactus Automation ensures high-quality products through rigorous vendor selection, component inspections, and ongoing performance evaluation. We focus on product design to meet customer requirements and maintain quality. During development, the URS, product architecture, and solution design undergo peer reviews to detect and fix issues early. Finished products also go through independent testing to guarantee defect-free commissioning, qualification, and consistent operation in the field.

What distinguishes your approach to compliance and documentation, ensuring long-term system maintenance and customer satisfaction?

Mactus Automation and its team are highly skilled in the GMP documentation framework required by pharmaceutical companies. We adhere to all qualification and validation stages, starting with a clear URS, followed by DQ, IQ, OQ, and PQ, which is a key differentiator for Mactus Automation. Additionally, we collaborate with established compliance and documentation experts to ensure thorough support. Mactus Automation provides real-time assistance, enabling quick resolutions to any feedback or troubleshooting issues that arise during the actual use of our products, ensuring long-term system reliability and customer satisfaction.

What sets Mactus Automation apart in delivering end-to-end pharmaceutical automation solutions, and what is its future roadmap?

Mactus Automation stands out through its strong understanding of the specific compliance challenges faced by Indian pharmaceutical companies. This industry insight allows us to design automation solutions that are not only high-performing but also deeply aligned with regulatory requirements. The trust and confidence our clients place in us is reflected in the consistent repeat orders we receive for several of our flagship products, demonstrating the reliability and effectiveness of our offerings.

Looking ahead, our vision is to develop a unified product platform that simplifies compliance with pharmaceutical regulations and the expectations of global health authorities. We are committed to working closely with industry to continuously identify new needs, design innovative solutions, and support end-to-end compliance with cGMP standards. Our long-term goal is to become the one-stop destination for all compliance-related automation needs, positioning Mactus Automation, much like many enterprise-wide solutions providers in the world, as the go-to platform for Indian and international Life Sciences, Healthcare and Food processing industries.