India Pharma Outlook Team | Monday, 15 December 2025
Piramal Pharma Solutions NPS has reached a strong 55 for FY2025, signaling high customer loyalty and trust across its global operations.
Announced today, the result highlights the company’s growing reputation as a reliable global CDMO and reinforces its focus on long-term client partnerships.
The Net Promoter Score (NPS) is a widely used industry metric that measures how likely customers are to recommend a company’s services. A score of 55 places Piramal Pharma Solutions well ahead of many competing CDMOs, several of which continue to report negative averages. The result reflects consistent performance, dependable delivery, and close collaboration with customers.
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"As we move ahead, the insights gleaned from this year's NPS survey will guide our strategic initiatives, enabling us to further enhance client engagement and operational efficiency," said Peter DeYoung, CEO, Piramal Global Pharma. "We will remain committed to continuous improvement, refining our service offerings and enhancing our processes to ensure we bring the highest value to customers, consumers, and patients worldwide."
The score is based on annual customer and promoter surveys run by the company’s Customer Centricity team and independently validated by DNV, a global assurance and risk management expert. This process ensures accuracy, transparency, and accountability. Survey insights are deeply reviewed and translated into business strategies and action plans that guide improvements across the organization.
In another reflection of the Piramal Pharma Solutions NPS success, the company credits its strong culture of Patient, Customer, and Consumer Centricity. This mindset shapes daily decisions, strengthens communication, and supports partnerships at every stage of development and manufacturing.
Piramal Pharma Solutions aims to go beyond satisfaction and deliver true customer delight. By aligning operational goals with stakeholder needs, the company continues to deepen trust and improve service outcomes.
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