Tata 1mg Boosts Delivery Speed with AI-Driven Logistics

Tata 1mg, one of India’s leading e-pharmacy platforms, has entered into a strategic alliance with ClickPost, a logistics intelligence company, to enhance and automate its medicine delivery network through AI-powered Performance-Based Courier Allocation (PBA).

This partnership has led to a 10% boost in delivery speed, significantly improving patient experiences and ensuring dependable service, especially amid rising healthcare demands. In healthcare logistics, every minute counts.

For patients who rely on regular medication for chronic conditions, even minor delivery delays can interrupt treatment plans and cause unnecessary anxiety. Built on a foundation of patient trust, Tata 1mg understands that dependable delivery is not just a logistics goal — it’s a core part of patient care.

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The 10% faster delivery rate has proven especially valuable for chronic medicine orders, where timely and consistent fulfillment is critical. This improvement has strengthened customer trust and contributed to a noticeable rise in Tata 1mg’s Net Promoter Score (NPS), a key measure of customer satisfaction.

Previously, Tata 1mg’s logistics operations relied on manual shipment assignments through spreadsheets, with limited real-time insights into carrier performance. This reactive process often created bottlenecks in order fulfillment.

By integrating ClickPost’s AI-driven PBA solution, the company now automatically assigns shipments to the most efficient courier partners using live performance data — including delivery speed, success rates, and reliability — eliminating manual intervention and enabling a fully data-driven, optimized logistics workflow.